Privacy Policy

GSG Global Ops is an independent healthcare operations consulting practice. The data controller for personal information collected via this website is:

Gerardo Savo González  ·  GSG Global Ops

Email: info@gsglobalops.com

Website: gsglobalops.com

Base of operations: Calgary, Alberta, Canada

2a. Information you provide directly

We collect personal information that you voluntarily provide, including when you:

• Submit the Free Clinic Operations Audit Guide opt-in form (name, email address)

• Book a call via Calendly (name, email address, and any notes you provide)

• Contact us via email

• Purchase a template from our shop

2b. Information collected automatically

When you visit our website, basic technical information may be collected automatically by our hosting platform (Systeme.io) and third-party tools. This may include:

• IP address and approximate geographic location

• Browser type and device type

• Pages visited and time on site

• Referring website (how you found us)

2c. Third-party services

We use the following third-party services that may collect data independently under their own privacy policies:

• Systeme.io (website hosting and email automation)

• Kit / ConvertKit (email list management)

• Calendly (call booking)

• Google Analytics (website traffic analysis)

• Ko-fi (optional voluntary contributions)

We use personal information collected for the following purposes:

• To deliver the Free Clinic Operations Audit Guide you requested

• To send you relevant follow-up emails about our services and free resources (you can unsubscribe at any time)

• To respond to your inquiries and support requests

• To book and manage consulting calls

• To process template purchases

• To improve the website and understand how visitors use it
  
  

We do not sell, rent, or trade your personal information to any third party.

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

• Consent: When you submit the Free Guide opt-in form, you consent to receiving email communications from us. You may withdraw this consent at any time by clicking "unsubscribe" in any email.

• Legitimate interests: For website analytics and improving our services, where this does not override your privacy rights.

• Contract performance: When you book a call or purchase a template, processing your data is necessary to fulfill the service.

In compliance with Canada's Anti-Spam Legislation (CASL), we obtain express or implied consent before sending commercial electronic messages. You can withdraw your consent at any time by:

• Clicking the "unsubscribe" link in any email we send you

• Emailing us directly at info@gsglobalops.com

We will honor all unsubscribe requests within 10 business days.

We retain your personal information for as long as necessary to provide our services and as required by applicable law:

• Email subscribers: Until you unsubscribe or request deletion

• Consultation records: Up to 3 years after the engagement ends

• Transaction records: As required by applicable tax laws (typically 7 years)

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal data we hold about you

• Right to rectification: Request correction of inaccurate or incomplete data

• Right to erasure: Request deletion of your personal data ('right to be forgotten')

• Right to restrict processing: Request that we limit how we use your data

• Right to data portability: Request your data in a structured, machine-readable format

• Right to object: Object to processing based on legitimate interests

• Right to withdraw consent: Withdraw consent for email marketing at any time

To exercise any of these rights, contact us at info@gsglobalops.com. We will respond within 30 days.

Our website may use cookies and similar tracking technologies. You can control cookie settings through your browser preferences. Functional cookies necessary for the website to operate cannot be disabled. Analytics and marketing cookies can be declined.

We choose the most privacy-protective option available for any consent banners and cookie settings on this website.

Our service providers (including Systeme.io, Kit, and Calendly) may process your data in the United States or other countries outside your jurisdiction. Where required by law, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) for transfers from the EEA.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. The most current version will always be available at gsglobalops.com/privacy-policy, with the "Last updated" date revised accordingly. Material changes will be communicated to email subscribers.

For any questions, requests, or concerns about this Privacy Policy or your personal data, please contact:

Gerardo Savo González  ·  GSG Global Ops

info@gsglobalops.com